Once the customer let us know how to proceed, the order was then shipped and delivered to the customers provided address for the order.
We then asked again with how to proceed with the order as we needed confirmation from the customer. Screenshots were also provided with proof of email delivery to the customer asking how to proceed with the order. The customer then reached out in regards to why the order had not shipped and we provided the above information again. Failure to respond will result in delayed fulfillment of an order, so please get back to us as quickly as possible! Unfortunately we did not receive any communication back in regards with how to proceed with the order. Please let us know to either cancel the order or to leave the order as is so your order does not become delayed. The easiest way to handle an order change will be to cancel the current order and have you reorder the correct items. We responded with the following message Unfortunately, we cannot make adjustments to an order one the order is placed and payment is made. We received an email on October 22nd asking to add an additional item to the order. You’d think someone who worked so hard to get a product out would want to prevent it from failing. Oh that’s right….your phone would be ringing off the hook with angry people. Get a phone number and maybe customers can communicate with you properly. I cancelled the order but they sent it anyway and said they didn’t get the cancellation email. Jaxenor 2PCS Double Curtain Rod Brackets Made of Steel, Adjustable Curtain Rod Holders Hardware with Hanging Wall Mount Heavy Duty for Home Office, Black.
Kwik hang double curtain rod brackets windows#
We couldn’t wait that long with our windows wide open. I thought they’d still try to get it to me as quickly as they could, especially being a small company. That person DID reply and said they had 3-5 days to get it out to me. I asked if they could please expedite the order because I was in a new home without any window coverings and I saw a review (on their site of course) before ordering that said the person got their items really quick.
I placed a large order, tried multiple times to ask questions about the order and WHEN they replied they were terribly rude. I think the fact that this place has a 1 star review and an F rating on the BBB says it all. Please note that depending on your credit card company, it may take a few additional billing cycles for the refund to post to your account. Approved refunds will be credited back to your original method of payment. Once received, please allow 7-10 business days to process your return. What’s Next? You may drop your package off at an authorized USPS (United States Postal Service), UPS or Fed-Ex location. Sale items: All sale items are final sale. Shipping costs from when the order was placed. Items lost, damaged or stolen while in possession of the delivery service. Orders that have passed the 30-day delivery window. We cannot guarantee that your return will be processed if there is not a proof of purchase. Returns that do not have a proof of purchase included. Per return policy Returns and refunds will not be granted for: Items not in its original condition, damaged or missing parts for reasons not due to our error. If curtain rods extend more than 60 inches apart, you will need to purchase a double center support bracket (sold separately).Reply from Kwik-Hang Curtain Rod Brackets Jul 28, 2020Īs there is not any information in regards to customer name or order information and a "JETCH" does not exist within our system, we unfortunately cannot substantiate this claim.
Outer cup size fits standard 1-inch curtain rod, projecting 4 inches from the wall Inner cup size fits standard 5/8th curtain rod.Sold in a set, one bracket for each side of your window trim.Our double curtain brackets help you hang layered curtains without damaging your woodwork with harmful nails or screws. There’s no need to measure, level, or drill holes into your wall. Just tap Kwik-Hang’s double rod brackets into your window trim with a hammer! Installing double curtain rod brackets has never been easier. Our double center support brackets are finally here We are rolling out silver first with the rest of the colors soon to follow decor homedecor.
0 kommentar(er)
